Top tips for your telephone interview

Following the pandemic, more and more companies have adapted their recruitment process, including using telephone interviews as a way to screen candidates. This can seem a daunting concept, particularly if you are someone who thrives from face-to-face conversations. However, on the whole, telephone interviews can be treated in the same way as face-to-face interviews.
Here are some of our do’s and don’ts…


DO your research:
This is probably the most important piece of advice for any job interview. As much as you need to know about the company that you could potentially be working for, they will want to see that you have researched them too.

Take this time to learn about the company’s values, their products and services and even their company culture. You can do this by visiting their website, reading their blogs (if they have them) and even having a look at their social media channels.

You could also Google the company’s name to see whether there is any positive or negative press. This could be regarding expansions or even something less positive.


DON’T treat it any differently to an in-person interview:
A telephone interview may FEEL different to a face-to-face one, but ultimately, they are one in the same. It is always a good idea to dress as if it were an in-person interview to get you into the interview mindset, even if the employer can’t see you.


DO smile (and put on a brave face!):
Although the employer can’t see you, they will be able to sense your facial expressions through the phone – trust us! Putting on a smiling brave face will enable you to come across confidently to the employer, which they will like.


DON’T interrupt the Hiring Manager:
Although this can be more difficult over the phone than in-person, always allow the interviewer to finish their sentence before you begin to answer their questions. To avoid this it’s usually best to wait for a small pause or conversational gap, but try not to leave the silence for too long!


DO listen:
You should listen during a telephone interview as you would in an in-person one. Be sure to take every element of their question into consideration and answer them as thoroughly and in-depth as possible.


DON’T sound bored or distracted:
It can sometimes be difficult to remain focused during a telephone conversation, so it’s important to remove all distractions from your surroundings. This means put your laptop away, turn off the television and shut yourself in a quiet room away from other members of your household.


DO have a list of questions to ask the Hiring Manager
As we always say, an interview works two ways. This is the perfect time for you to find out everything that you want to know about the role, the company and the employer. Take the time at the end to ask your own questions as an opportunity to learn about the company’s growth, structure, culture and values.


Looking for more help?
If you need more help solving your staffing problems, contact us today for a free consultation with our industry experts.

Meet The Team

It’s our superb team that continue to drive the success of Workforce…

Work @ Workforce

We invest in our people and provide excellent rewards and perks. Experience in recruitment is not necessarily a must-have. The right attitude is what matters most. Find out more…

News & Insights

Catch up with our news and industry insights here…

Hidden Labour Exploitation

We work closely with all our customers, the police and other organisations to ensure we identify and protect people who may be being exploited and/or trafficked.  Find out more…

About Us

Staffing & Recruitment solutions across the UK.

Every year we recruit and provide thousands of first-rate, productive workers to over 700 businesses – from SMEs to PLCs – covering a wide variety of positions from manual handling to C-Suite level.

Find out more

Industrial & Warehouse

For all your Warehouse & Factory roles including: Warehouse Operatives, Pickers & Packers, Assembly Operatives, General Labour, FLT drivers etc…

Driving & Logistics

For all your Driving roles including: Class 1, Class 2, 7.5 tonne, van drivers, delivery drivers etc…

Manufacturing & Engineering

For all your Manufacturing roles including: Welders, Press Brake Operators, Paint Sprayers, Mechanical Assemblers, CNC Operators etc…



For Food Manufacturing roles including: Production Operatives, Food Packers, Filling Operatives, Machine Operators, Quality Supervisors etc…



For Professional roles inc: Accounts & Finance, Call Centre, Customer Service, Legal, HR, Manufacturing, Engineers, Quality, Sales, Supply Chain etc…






Flexible Temporary Staffing

Fill and flex your workforce almost instantly with daily demand…

Onsite Managed Workforce

Combine Flexible Temp Staffing with a dedicated WF account team onsite…

Flat Fee Staffing

Recruit perm staff at a flat-fee per-hire, with staged payments for reduced risk…

iHire - Hiring power

Hiring power to make your recruiting easier, quicker and cost (much!) less…

Permanent Recruitment

Search, Retained and Contingent recruitment for first-class hires at all levels…

Brilliant Recruitment

Can-do workforce solutions. For whatever happens.

Our mission is to deliver real, demonstrable cost savings to employers while ensuring you always have the quantity and quality of staff you need at any one time – from a single individual to hundreds of people. 

Find out more

Case studies

Recent examples of how we help you cut Cost-Per-Hire and Time-To-Hire…

Employer reviews

See what other employers say about working with Workforce…

Working with you

You can expect the highest level of results AND customer service…

Online inductions

Avoid staff downtime by letting us help new starts hit the ground running…

eLearning Courses

Our online training courses that boost your workforce productivity…

Staffing Platform

Total workforce management. Zero aggravation.

Fill and flex your shifts in seconds using our unique “Staffing Platform” recruitment tech and “Shftr” our integrated mobile app for workers.  Managing every aspect of your workforce has never been so easy.

Find out more

Get in touch

Back to News & Insights

More News & Insights