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  • Office Professional
  • Birmingham

ID: 105527

Salary: per annum

Contract Type: perm

Job Type: fulltime

Town: Birmingham

PostCode: B1

Logistics & Transportation

Posted 1 minute ago


Job Description

Operations Supervisor
£30,000 – £35,000
Morning Shift( Monday to Friday)

Our client is one of the leading Road Transport Companies. They operate to the highest accredited professional standards and are anything but the stereotypical transport company.

They have a comprehensive fleet of modern vehicles, and guarantee to our customers a personal and professional service. That aims to meet all their airfreight and domestic transport needs. Our vehicles have the state-of-the-art telematics to ensure the job gets done.

As a growing and progressive company, they are looking to continue build the best team, to be the face of our brand.
The primary objective of the role is responsible for overseeing and optimizing the efficiency of our transportation operations. You will work closely with drivers, dispatchers, and other team members to ensure the smooth running of daily operations.

Main duties/ responsibilities

·A ‘can-do’ attitude and a willingness to take on significant challenges
·Creating and developing a team working environment.
·Coordinate and schedule all transport activities, Coordinate the daily operations.
·Monitor and track the movement of goods and vehicles. Monitor and improve the efficiency of transportation operations
·Ensure compliance with transport regulations and standards
·Liaise with drivers and other staff to ensure smooth transport operations. Train and supervise transportation staff, providing guidance and support
·Prepare and maintain accurate transport records and reports. Coordinate shipments, including booking appointments, arranging transport, and tracking deliveries.
·Provide support across the business as required. Resolving any freight issues and acting as an intermediary between the customer and the driver. Push for back load on jobs where appropriate.

·Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management. Coordinate with drivers, dispatchers, and other staff to ensure timely and efficient transportation services.
·Conduct necessary steps to determine the cause of problems like accidents (if any arise) and to set up safety measures to avoid the recurrence of such issues.
·Maintain an open dialogue with other units’ managers and team members. Scheduling staff to ensure that vehicles are staffed according to established requirements
·Provide administrative support to the Operations team, including preparing reports, answering customer inquiries, and managing the office
·Plan and implement transportation schedules and routes. Ensure compliance with transportation laws, regulations, and company policies
·Respond to customer inquiries and resolve any issues related to transportation services
·Any other task as mentioned by the management

Technical Skills:
·Knowledge of the operations freight, logistics
·Strong understanding of transportation operations management
·Proficiency in Microsoft Office application and using system

Behavioral skills
·Strong analytical and problem-solving skills
·Ability to work independently and as a part of a team
·Excellent communication and interpersonal skills
·Flexibility and adaptability to changing situation and priorities
·Ability to work in a fast-paced and high pressure environment

Soft Skills
·Customer service orientation
·Attention to detail
·Time management and organisation skills
·Ability to multitask and prioritise tasks effectively
·Ability to maintain confidentiality and handle sensitive information



Logistics & Transportation

Workforce Staffing Ltd


Sam Clarkson

01527 390040

Division Workforce Professional


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