Operations Manager

Operations Manager

£35,000 – £40,000

Slough 

Our client is one of the leading Road Transport Companies. They operate to the highest accredited professional standards and are anything but the stereotypical transport company. 

They have a comprehensive fleet of modern vehicles, and guarantee to customers a personal and professional service. That aims to meet all their airfreight and domestic transport needs. Our vehicles have the state-of-the-art telematics to ensure the job gets done. 

As a growing and progressive company, we are looking to continue build the best team, to be the face of our brand. 

The primary objective of the role will be responsible for the day-to-day management and operation at Goldstar

Main duties/ responsibilities

·A ‘can-do’ attitude and a willingness to take on significant challenges 

·Lead and develop the operation team. Support and encourage the team to manage their own learning. Creating and developing a team working environment

·Act as a key operations leader 

·Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management. 

·Manage staff, including hiring, training, coaching, and performance management 

·Develop and implement plans that will lead to improvement in company profit

·Maintain an open dialogue with other units’ managers so as to organize activities that will enhance the company’s general performance

·Oversee the order process for  to maintain standard KPIs.

·Data analysis and Oversight of  schedule and operations

·Oversee the order process for  to maintain standard KPIs

·Ensuring continuous review and improvements of operational processes to ensure accuracy, standards, and compliance

·Respond to more complex inquiries and complaints about transit and operational issues

·Develop a best-in-class team and workplace culture and effectively manage performance and talent development

·Deliver upon contract service level agreements, expectations, and value proposition

·Any other task as mentioned by the management

Technical Skills:

·Knowledge of the operations of transport, freight, logistics and warehouse

·Strong understanding of logistics distribution, warehousing practices

·Proficiency in Microsoft Office application

·Ability to manage comprehensive reviews

·Experience in budget forecasts and projections

Behavioural skills

·Strong analytical and problem-solving skills

·Excellent communication and interpersonal skills

·Negotiation skills and management of third-party vendors/carriers

·Ability to work independently and in a team environment

·Strong organisation skills and time management skills

Soft Skills

·Ability to manage supervisory duties and performance review

·Leadership skills and ability to guide/mentor others

·Customer service orientation

·Flexibility and adaptability to changing priorities and demands

·Attention to detail and accuracy

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