Customer Service Assistant

Job Title: Customer Service Assistant
Location Studley
Salary: £22,500 per annum
Hours: Monday to Friday – 9am to 5pm

Our client is a logistics service provider with over 20 years’ experience in their field, and due to an exciting period of growth and internal promotion, they are now recruiting for a Customer Service Administrator.

Key Features of the job role:

• Be responsible for organising the collection/delivery of products in a timely manner
• Manage collection failures with transporters and drop points.
• Outbounds calls to delivery points to ensure collection of products runs smoothly
• Issue collections orders with carriers
• Schedule collections and deliveries
• Maintain and update information
• Identify problems or important issues and inform colleagues to take proper action.
• Manage incoming calls as a first point of contact

Requirements/ ideal qualities

• Previous experience in an office-based administration role
• Knowledge of Microsoft software packages; Excel in particular
• Confident telephone manner and comfortable making and receiving calls
• Ability to proactively work independently towards shared group KPIs
• Ability to react quickly to urgent actions that may arise
• Have a mindset to provide excellent customer service
• Have a desire to develop and grow personally
• Take an active role in the team and challenge ways of working,

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.OFF23