Customer Service Advisor

Job Title: Customer Service Advisor
Location: Coventry
Salary: £12.20 per hour
Hours: 4 days on, 4 day off, 6am-6pm, to include weekends
Contract: Temporary for approx. 12 weeks

Our client is a global provider of award-winning consumer products and due to expansion is looking to grow their customer service team. You must be passionate about providing excellent customer service as our client is extremely passionate about their products, and so are their customers.

Day to day duties will include the following:
• Front-line support answering customer queries via email, chat, and social media
• Dealing with queries regarding deliveries, product questions, refunds, returns or invoices
• Develop and maintain a deep knowledge of their products to provide value to customers
• Advise customers about special offers and promotions
• Be aware of trends and patterns in customer interactions
• Take ownership of customer requests and follow through to resolution

As an individual you will be need the following skills and experience:
• Must have previous customer service or sales experience
• Strong written and verbal communication skills
• Outgoing nature and positive attitude
• Flexible and adaptable
• Hardworking and willing to get the extra mile
• Comfortable to have multiple conversations with customers at the same time

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

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